Search Issue?

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Carl Hibbard
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Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 1:01 pm

Anyone having problems with the search function?

I must admit I never use it myself but a problem has been reported so if anyone has seen any sort of issue then please reply with problems you are seeing with searches you are attempting.

A quick test here and it seems fine so feedback welcome.

Thanks for your help.
Cheers
Carl Hibbard

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 1:14 pm

There is a problem I have found it now an investigation is underway.
Cheers
Carl Hibbard

David Sedgwick
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Location: Croydon

Re: Search Issue?

Post by David Sedgwick » Sun Nov 18, 2018 1:16 pm

Carl Hibbard wrote:
Sun Nov 18, 2018 1:01 pm
Anyone having problems with the search function?

I must admit I never use it myself but a problem has been reported so if anyone has seen any sort of issue then please reply with problems you are seeing with searches you are attempting.

A quick test here and it seems fine so feedback welcome.

Thanks for your help.
Hi Carl,

I am not having that issue but for the last two to three weeks I have been having problems with being spontaneously logged out.

If I am sending a message, I have to remember to save the text by Ctrl + C. Otherwise I lose it if the problem occurs.

Has anyone else reported this?

David

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Carl Hibbard
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Location: Evesham

Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 1:23 pm

David Sedgwick wrote:
Sun Nov 18, 2018 1:16 pm
Carl Hibbard wrote:
Sun Nov 18, 2018 1:01 pm
Anyone having problems with the search function?

I must admit I never use it myself but a problem has been reported so if anyone has seen any sort of issue then please reply with problems you are seeing with searches you are attempting.

A quick test here and it seems fine so feedback welcome.

Thanks for your help.
Hi Carl,

I am not having that issue but for the last two to three weeks I have been having problems with being spontaneously logged out.

If I am sending a message, I have to remember to save the text by Ctrl + C. Otherwise I lose it if the problem occurs.

Has anyone else reported this?

David
Nothing reported no but please report here also if you see the problem David is describing.
Cheers
Carl Hibbard

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Carl Hibbard
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Location: Evesham

Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 1:24 pm

The search issue is the maximum timeout exceeding the 30 second limit so some maintenance will be needed sorry.
Cheers
Carl Hibbard

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 1:26 pm

Carl Hibbard wrote:
Sun Nov 18, 2018 1:24 pm
The search issue is the maximum timeout exceeding the 30 second limit so some maintenance will be needed sorry.
We crossed the 1 gig database size so that won't be helping.

I will update the software at some point during the week probably with little warning I am afraid just too busy at the moment.
Cheers
Carl Hibbard

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 2:34 pm

First attempted fix was a failure so more time will be needed in the week on this one.
Cheers
Carl Hibbard

David Sedgwick
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Re: Search Issue?

Post by David Sedgwick » Sun Nov 18, 2018 5:41 pm

Carl Hibbard wrote:
Sun Nov 18, 2018 1:24 pm
The search issue is the maximum timeout exceeding the 30 second limit so some maintenance will be needed sorry.
I wonder if my problem is something similar. If I go inactive for 30 seconds, am I being logged out?

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 5:52 pm

David Sedgwick wrote:
Sun Nov 18, 2018 5:41 pm
Carl Hibbard wrote:
Sun Nov 18, 2018 1:24 pm
The search issue is the maximum timeout exceeding the 30 second limit so some maintenance will be needed sorry.
I wonder if my problem is something similar. If I go inactive for 30 seconds, am I being logged out?
No that one is in days.

The search is just a maximum time to return a query so searching for something really generic causes a problem.
Cheers
Carl Hibbard

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Sun Nov 18, 2018 5:54 pm

In your example David you have something like 30 minutes to compose and send the message I think.
Cheers
Carl Hibbard

David Sedgwick
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Location: Croydon

Re: Search Issue?

Post by David Sedgwick » Sun Nov 18, 2018 5:58 pm

Carl Hibbard wrote:
Sun Nov 18, 2018 5:54 pm
In your example David you have something like 30 minutes to compose and send the message I think.
Thanks. In that case that is not the cause of my problem.

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Carl Hibbard
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Re: Search Issue?

Post by Carl Hibbard » Tue Nov 20, 2018 6:12 pm

Carl Hibbard wrote:
Sun Nov 18, 2018 1:26 pm
Carl Hibbard wrote:
Sun Nov 18, 2018 1:24 pm
The search issue is the maximum timeout exceeding the 30 second limit so some maintenance will be needed sorry.
We crossed the 1 gig database size so that won't be helping.

I will update the software at some point during the week probably with little warning I am afraid just too busy at the moment.
This maintenance with no warning is now complete however the search issue is still ongoing.
Cheers
Carl Hibbard

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Carl Hibbard
Posts: 5866
Joined: Fri Dec 08, 2006 8:05 pm
Location: Evesham

Re: Search Issue?

Post by Carl Hibbard » Wed Nov 21, 2018 7:59 pm

I figured the problem out and the search issue should be resolved.
Yes working a lot faster - minimum characters indexed is now 4 not 3 otherwise the results are good.
Cheers
Carl Hibbard

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