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Windows 10 upgrade prob...can anyone assist?

Posted: Thu Jul 28, 2016 9:13 pm
by Brian Whitaker
After many months of Microsoft's annoying pop-ups prompting me to upgrade from Windows 7 to Windows 10, I decided to give it a go recently...I wish I hadn't bothered!!
The immediate problem I had when I upgraded was that I didn't have any media sound. As I didn't like the look and feel of Windows 10 anyway I decided to revert back. Great, sound came back and everything looked OK...until, that is, next time I tried to print something. I found my printer just sat and did nothing, and there were no error messages on the screen.
After much troubleshooting the final consensus was that there is a problem with the Print Spooler file. Now, I've tried reinstalling the printer driver files twice, but to no avail, so I can only assume that the Print Spooler file is a Windows file? I don't have original Windows 7 discs so I'm at a bit of a loss as to what to do. Has anyone experienced a similar problem and do they know of a solution? I would appreciate any help anyone can offer.
My computer is a Toshiba Qosmio laptop and my printer/scanner is a HP C5280.
Cheers :D

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 9:12 am
by John Upham
Did you create a manual restore point prior to starting with the "upgrade"?

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 9:18 am
by Michael Flatt
Having involuntarily had my own laptop upgraded to Windows 10 (from Windows v8) I have found that it doesn't take too long to get used to it.

As is normal some of the default settings needed updating.

I suggest that sticking with Windows 10 might be the best option for you too!

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 9:27 am
by John Upham
My first impressions are quite favourable. I've upgraded a desktop and a laptop previously running Windows 7 Premium. They both boot and shutdown quicker. Applications open faster and close faster. The cooling fan fires up less often.

It was annoying for it to announce that it had replaced Norton Security with Windows Defender without giving me any choice.

It refuses to remember my choice that Google Chrome should be the default browser client.

Apart from that...

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 9:38 am
by Mick Norris
John Upham wrote:It refuses to remember my choice that Google Chrome should be the default browser client
I don't have that problem, maybe you need an IT expert :lol:

I upgraded my laptop, big improvement from Windows 8, and my desktop, seems fine not that I had a problem with Windows 7 :D

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 9:48 am
by Angus French
Brian Whitaker wrote:After many months of Microsoft's annoying pop-ups prompting me to upgrade from Windows 7 to Windows 10, I decided to give it a go recently...I wish I hadn't bothered!!
The immediate problem I had when I upgraded was that I didn't have any media sound. As I didn't like the look and feel of Windows 10 anyway I decided to revert back. Great, sound came back and everything looked OK...until, that is, next time I tried to print something. I found my printer just sat and did nothing, and there were no error messages on the screen.
After much troubleshooting the final consensus was that there is a problem with the Print Spooler file. Now, I've tried reinstalling the printer driver files twice, but to no avail, so I can only assume that the Print Spooler file is a Windows file? I don't have original Windows 7 discs so I'm at a bit of a loss as to what to do. Has anyone experienced a similar problem and do they know of a solution? I would appreciate any help anyone can offer.
My computer is a Toshiba Qosmio laptop and my printer/scanner is a HP C5280.
Cheers :D
You've googled something like 'windows spooler folder'?... You might try stopping the printer spooler service, clearing out the spooler folder, restarting the service.

I also had a problem upgrading (a desktop) from W7 to W10 - there was no W10 driver for my, admittedly old, graphics card. I reverted back to W7 and found that backups no longer worked.

Re: Windows 10 upgrade prob...can anyone assist?

Posted: Fri Jul 29, 2016 10:10 am
by Ian Kingston
This may help with the print spooler problem: http://www.sysprobs.com/print-spooler-s ... ically-fix. I think it's pretty much what Angus French suggests, but spelt out in detail.

On the general issue of Windows 10, I've upgraded four machines of various vintages without problems. An eight-year-old desktop that originally ran Windows XP, followed by Windows 7, now zips along as quickly as when it was new.