Welsh Chess Union - Vexatious Complaints Policy
Posted: Sun Jan 03, 2016 9:59 am
On browsing the Welsh Chess Union website I find it interesting that the only information available on handling of complaints is the WCU - Vexatious Complaints And Harassment Policy.
Are the WCU aware that the existence of such a policy without reference a Dispute Resolution Procedure of 'normal' complaints gives the impression that the WCU view all complaints as vexatious? Is this really the image that the WCU want to project?
It is all too easy to dismiss a complaint as vexatious without having made any real effort to understand the issue and work towards a satisfactory resolution. Shouldn't the offer of mediation by a mutually agreed and independent authority be one of the steps in a meaningful complaints procedure?
The question also arises as to whether the Vexatious Complaints Policy is contrary to FIDE Code of Ethics which espouses the ideals of fairness and good sportsmanship?
1. WCU Vexatious Complaints Policy: http://www.welshchessunion.org.uk/image ... olicy_.doc
2. FIDE Code of Ethics: http://www.fide.com/fide/handbook.html? ... w=category
3. ACAS Mediation: http://www.acas.org.uk/index.aspx?articleid=1680
Are the WCU aware that the existence of such a policy without reference a Dispute Resolution Procedure of 'normal' complaints gives the impression that the WCU view all complaints as vexatious? Is this really the image that the WCU want to project?
It is all too easy to dismiss a complaint as vexatious without having made any real effort to understand the issue and work towards a satisfactory resolution. Shouldn't the offer of mediation by a mutually agreed and independent authority be one of the steps in a meaningful complaints procedure?
The question also arises as to whether the Vexatious Complaints Policy is contrary to FIDE Code of Ethics which espouses the ideals of fairness and good sportsmanship?
1. WCU Vexatious Complaints Policy: http://www.welshchessunion.org.uk/image ... olicy_.doc
2. FIDE Code of Ethics: http://www.fide.com/fide/handbook.html? ... w=category
3. ACAS Mediation: http://www.acas.org.uk/index.aspx?articleid=1680