Upgrade from Bronze to Silver Membership?

Discuss anything you like about chess related matters in this forum.
User avatar
Collin Smith
Posts: 11
Joined: Mon Mar 31, 2008 5:54 pm
Location: Co. Durham

Upgrade from Bronze to Silver Membership?

Post by Collin Smith » Tue Oct 18, 2022 9:01 pm

I took out a Bronze membership, but now want to upgrade to Silver
Is there an option to do this on the Justgo membership page?
Renew or Add Membership seem to be the only options?
Many thanks.

LawrenceCooper
Posts: 7261
Joined: Tue Dec 20, 2011 8:13 am

Re: Upgrade from Bronze to Silver Membership?

Post by LawrenceCooper » Tue Oct 18, 2022 10:48 pm

Collin Smith wrote:
Tue Oct 18, 2022 9:01 pm
I took out a Bronze membership, but now want to upgrade to Silver
Is there an option to do this on the Justgo membership page?
Renew or Add Membership seem to be the only options?
Many thanks.
"If you are having problems logging in or need further help please contact English Chess Federation at [email protected] or call us on 01424 775222."

Ian Thompson
Posts: 3562
Joined: Wed Jul 02, 2008 4:31 pm
Location: Awbridge, Hampshire

Re: Upgrade from Bronze to Silver Membership?

Post by Ian Thompson » Wed Oct 19, 2022 4:43 am

Collin Smith wrote:
Tue Oct 18, 2022 9:01 pm
I took out a Bronze membership, but now want to upgrade to Silver
Is there an option to do this on the Justgo membership page?
Renew or Add Membership seem to be the only options?
Many thanks.
This situation is covered on the Rolling Membership page.
We have put in place a manual workaround for people who want to upgrade their membership during the season as the membership system does not currently have the functionality to allow this to be done automatically. The way the system will work is that in the first instance you will need to pay the full membership fee for the new membership level, following which you will get a refund within the next one or two working days for the unspent portion of your old membership level.

Reg Clucas
Posts: 607
Joined: Mon May 16, 2011 3:45 pm

Re: Upgrade from Bronze to Silver Membership?

Post by Reg Clucas » Wed Oct 19, 2022 1:27 pm

Ian Thompson wrote:
Wed Oct 19, 2022 4:43 am

This situation is covered on the Rolling Membership page.
We have put in place a manual workaround for people who want to upgrade their membership during the season as the membership system does not currently have the functionality to allow this to be done automatically. The way the system will work is that in the first instance you will need to pay the full membership fee for the new membership level, following which you will get a refund within the next one or two working days for the unspent portion of your old membership level.
So would 'Add Membership' be the option to choose, following which you would get the partial refund as quoted above?

User avatar
Collin Smith
Posts: 11
Joined: Mon Mar 31, 2008 5:54 pm
Location: Co. Durham

Re: Upgrade from Bronze to Silver Membership?

Post by Collin Smith » Wed Oct 19, 2022 5:45 pm

Cheers All.